Questions about Jamatelier
Everything you need to know about our jams, gifting, delivery, and the Slow Jam method.
Ordering & Delivery
Do you offer UK delivery?
Yes. We deliver across the UK using tracked delivery services. Shipping options and delivery times are shown at checkout.
Do you offer free delivery?
We offer free UK delivery on orders over £20.
Are your gift sets ready to gift?
Yes. Our gift sets are carefully packed and designed to arrive beautifully presented for gifting. We send the gift box within an outer box.
Can I include a gift note?
Yes. You can add a gift message at checkout and we’ll include it with your order where available.
How long does delivery take?
Our orders are dispatched within a few working days. During seasonal launches and Christmas periods, dispatch may take slightly longer.
About our jam
What makes Jamatelier jam different?
Jamatelier jams are inspired by traditional French confiture methods. Fruit is macerated overnight before being slowly cooked in copper pans for clarity of flavour and a softly set finish.
Are your jams handmade?
Yes. Every batch is handmade in Wiltshire using seasonal fruit and small-batch production methods.
Why is your jam softly set?
Our jams are intentionally softly set to preserve the texture and flavour of the fruit rather than creating a firm commercial-style gel. We only use natural pectin which produces a softer set.
Do you use pectin?
We do not use commercial pectin. The jams rely on the fruit’s natural pectin, lemon juice, and careful reduction during cooking. This naturally creates a softer set.
What ingredients do you use?
We use seasonal fruit, sugar, lemon juice, and carefully selected flavour pairings depending on the variety.
Where are your jams made?
All Jamatelier jams are handmade in Wiltshire, England.
Seasonal Production
Why do some flavours sell out?
We produce in small seasonal batches rather than mass manufacturing. Once a batch has sold through, it may not return until the following season.
Do you only use seasonal fruit?
Yes. Seasonality sits at the heart of Jamatelier, which means flavours naturally change throughout the year.
Will sold out flavours return?
Many of our favourites return seasonally, depending on harvest timing and fruit availability. It's a case of waiting until next year!
Are your jams made in small batches?
Yes. Small-batch production allows us to cook more gently and maintain the clarity and character of the fruit.
The Slow Jam Method
What is the Slow Jam method?
The Slow Jam method is Jamatelier’s approach to jam-making: overnight maceration, gentle cooking, small-batch production, and a fruit-first philosophy inspired by traditional French confiture.
Why do you use copper pans?
Copper pans are traditionally used in French jam making and allow for fast evaporation and gentle cooking, helping preserve brightness, flavour, and clarity.
Why do you macerate the fruit overnight?
Maceration draws out the fruit’s juices before cooking, creating deeper flavour and a more balanced texture.
Why is your jam less sugary than some preserves?
Our focus is on fruit-first flavour rather than overly sweet preserves, allowing the natural character of the fruit to come through.
Storage & Shelf Life
How should I store my jam?
Store unopened jars in a cool, dry place and last for 12 months. Once opened, refrigerate and enjoy within 4 weeks.
How long does the jam last unopened?
Each jar includes a best before date (if unopened their shelf life is 12 months).
Are your jars recyclable?
Yes. Both the glass jars and metal lids are recyclable.
Wholesale & Stockists
Do you sell wholesale?
Yes. We currently supply selected farm shops, cafés, and independent retailers.
Where can I find Jamatelier in person?
Jamatelier is stocked in a growing number of independent farm shops and lifestyle stores in the South of England. Check our list of stockists.
How can I enquire about stocking Jamatelier?
Please use the contact page on our website for wholesale enquiries.
Our Linen
What are your linen products made from?
Our linens are made from 100% natural linen fibres selected for softness, durability, and everyday use.
How should I care for linen?
Machine wash gently at 30–40°C with mild detergent. Air dry or tumble dry on low.
Do your linens soften over time?
Yes. Linen becomes softer and more relaxed with use and washing.
Where does your linen come from?
Our linen is made in Lithuania, which has a long history of producing high quality linen.
The Book & Jam-Making Tools
What is Slow Jam – The Art of French Jam Making?
Slow Jam – The Art of French Jam Makingis Jamatelier founder Marina Guirey’s guide to traditional French-style jam-making, sharing seasonal recipes, techniques, and the philosophy behind the Slow Jam method.
Is the book suitable for beginners?
Yes. The book is designed for both beginners and experienced makers, with step-by-step guidance on ingredients, equipment, setting points, and seasonal fruit pairings.
What does the book include?
The book is inspired by summers spent in France and includes traditional French jam-making techniques, seasonal recipes, guidance on maceration and copper-pan cooking.
Why do you recommend copper pans?
Copper pans allow for fast evaporation and more even cooking, helping preserve the brightness, texture, and clarity of the fruit. You can find our recommended pans in the Slow Jam Toolkit.
What equipment do I need to start making jam?
Start with a wide pan, preserving jars, a spoon, lemon juice, sugar, and seasonal fruit. A preserving thermometer and copper pan can help refine results over time. See our Slow Jam Toolkit for recommended tools to help you get started.
Do you teach traditional French jam-making methods?
Yes. The Slow Jam method draws heavily from traditional French confiture techniques including overnight maceration, gentle reduction, and fruit-first recipes. Marina also runs occasional workshops. Please use the contact form to enquire.
Is the book available internationally?
Yes.Slow Jam – The Art of French Jam Makingis available online through Amazon in selected regions.
-
Small-batch seasonal production
Made slowly in limited seasonal batches using carefully selected fruit.
-
Copper-pan cooked
Traditional French confiture methods for clarity and depth of flavour.
-
Free UK delivery over £20
Tracked UK delivery on orders over £20.
-
Ready to gift
Beautifully packed and designed for thoughtful gifting.
